Refund & Cancellation Policy

1. Non-Refundability of Custom Services

Due to the highly personalized nature of custom software development, code architecture, and technical consulting:

• Deposits: The initial 50% deposit payment is strictly non-refundable once design assets are generated or planning resources are allocated.
• Work in Progress: No refunds are issued once active backend/frontend development has commenced.
• Staging Approval: The client is provided access to a staging environment to review code progress. Approvals of project phases or milestones represent complete acceptance of the delivered code.

2. Project Cancellation

Should a client wish to cancel an active project within 48 hours of paying the deposit and before technical work starts, a partial refund may be considered. This is subject to a deduction for initial setup fees, onboarding calls, and scoping documents (minimum 20% of the deposit amount).

3. Monthly Maintenance & Retainers

Retainer services (e.g. monthly maintenance, active support contracts) require a 14-day written cancellation notice. Payments already processed for the active billing cycle are non-refundable, and services will continue until the end of that cycle.

4. Contacting Us

For any refund or cancellation inquiries, please submit a formal request to: [email protected]. We will review your inquiry and reply within 7 business days.