Privacy Policy

At Query Code Platform, we believe that our relationship with our clients is built on firm foundations of trust, transparency, and fairness, stemming from our religious and societal values that encourage honesty in dealings, fulfillment of commitments, and giving everyone their due rights.

As we provide our services in the fields of custom software development, technical consulting, and ongoing maintenance and support, we recognize that the nature of these services requires intellectual effort, meticulous planning, and the allocation of human and technical resources from the very first moment of starting any project. From this standpoint, we have established this policy to serve as a clear and binding reference that regulates the rights and obligations of both the platform and the client, achieving a balance between:

• Protecting the platform's rights and ensuring the sustainability of its business, in return for the effort, time, and resources it invests in each project.
• Respecting the client's rights in accordance with the latest international legislation, most notably the European Union laws on consumer protection and data protection (GDPR), which are among the most prestigious legal standards in this field.
• Adhering to Islamic and societal values in all provisions of this policy, by avoiding any unethical practices, upholding kindness and justice, and prioritizing amicable solutions before any legal proceedings.

This policy also takes into account the operational reality of the platform, including:

• Electronic payment gateway fees, which are non-refundable once the transaction is completed.
• The administrative and technical effort expended in receiving requests, preparing scope documents, and holding organizational calls.
• The necessity of setting a reasonable cancellation period that ensures the client's right to withdraw while preserving the platform's right to compensation for initial costs.

We kindly request our valued clients to read this policy carefully before proceeding with any request or payment, as completing any payment process or commencing use of our services constitutes explicit and binding acceptance of all its contents.

1. Legal Framework and Legal Introduction

Welcome to Query Code Platform. This document aims to clarify our policies regarding data collection and use, as well as the terms governing contracts and services, within a framework of transparency and fairness that guarantees the rights of both parties. This policy has been prepared in accordance with the following:

• Egyptian Law: As the primary applicable law.
• General Data Protection Regulation (GDPR): To ensure the highest standards of data protection and consumer rights.
• Islamic and Societal Values: Adherence to honesty, justice, and ethical conduct in all transactions.

2. Data We Collect

Scope of Data Collection:

We collect the minimum data necessary to complete our services, namely: name, email address, phone number, and billing address. We do not collect any sensitive data beyond this scope.

Cookies:

We use cookies to enhance your browsing experience and remember your preferences. You can control cookie settings through your browser; however, please note that disabling them may affect some website functionalities.

3. How We Use and Protect Your Data

Purpose of Use:

We use your data exclusively for the following purposes: project execution, sending invoices, updating order statuses, and responding to your inquiries. We do not use your data for marketing purposes without obtaining your prior consent.

Data Protection and Encryption:

We employ SSL encryption technology to protect data transmission between your browser and our servers. We implement reasonable security measures, but we cannot guarantee absolute security (100%) due to the inherent nature of the internet. Therefore, your use of the platform is at your own risk in this regard.

Non-Disclosure to Third Parties:

We commit not to sell, rent, or share your personal data with any third party, except in two exceptional cases:

• If it is required to complete payment through a secure payment gateway (we never store your credit card data).
• If a legally binding order is issued by a competent judicial or governmental authority (such as the public prosecution or cybercrime unit).

Your Rights Regarding Your Data:

You have the right at any time to:

• Review the data we hold about you.
• Modify or correct it.
• Request its permanent deletion after the contract ends and all financial obligations between us are settled, provided this is done within a reasonable period not exceeding 30 days from the date of the request.

4. Terms Governing Services and Projects :

Commencement of Work:

We do not begin execution of any software project until after:

• Signing a written agreement (manually or electronically) defining the project scope, timelines, and total amount.
• Receiving the agreed-upon advance payment (a percentage of the total amount); full payment is not required upfront.

Intellectual Property of Code and Deliverables:

• Intellectual property rights to the code and designs remain owned by our platform until the full project amount is settled.
• Upon full payment, ownership of the final code and complete source code transfers to you, and we are not entitled to use or resell it after delivery.

Content Provided by the Client:

You bear full legal responsibility for all texts, images, and data you provide to us or add to your website. We affirm that we are not responsible for any legal violations or infringement of third-party rights arising from the content you provide.

Modifications During Development:

You have the right to request modifications to the project during the development phase, provided they remain within the scope of the original agreement. If the modifications are substantial and require additional time and effort, we will notify you of their cost and request your written approval before execution.

Delivery and Final Approval:

• The project is delivered via a dedicated staging environment for your review and testing.
• We will not consider the project finally delivered until we receive your written approval of completion.
• After final approval, we have fulfilled our contractual obligations towards this project.

Technical Support Period:

We provide you with a free technical support period (the duration varies depending on the nature of the project and is specified in the contract) to fix any software bugs (Bugs) resulting from our implementation, provided they are not caused by modifications you made yourself or issues with third-party hosting services.

5. Refund and Cancellation Policy :

Cancellation Within the Legal Cooling-Off Period (48 Hours):

In compliance with European consumer protection laws and as a commitment to fairness, you have the right to cancel the project within 48 hours of paying the advance payment, provided that no technical work (design, programming, or resource allocation) has commenced.

Deductions Applicable to All Refunds:

In all cases of approved refunds, the following non-refundable deductions apply:

• Payment Gateway Fees: A deduction ranging from 2.5% to 4% of the total amount paid (depending on the gateway used), as these fees are non-refundable by the payment service provider.
• Administrative and Setup Fees: A minimum deduction of 20% of the advance payment value to cover the costs of setup calls, scope documents, and initial resource allocation.

Cancellation After Work Commencement:

If you request cancellation after we have begun writing code, designing, or allocating specific resources to your project, no amount of the advance payment or any partial payments made shall be refunded. This is because the work is highly customized and the effort expended cannot be recovered or resold. However, we commit to providing you with a detailed breakdown of the work completed upon request.

Cancellation After Delivery and Final Approval:

You are not entitled to request a refund after the project is completed and we have received your final approval on delivery, as the project is considered fully executed in accordance with the agreement.

Ready-Made Digital Products:

Ready-made software products (such as templates or pre-prepared codes) are not subject to return or exchange after being downloaded by you, as they are reproducible digital products. (However, if you have not downloaded them yet, you are entitled to a refund, with deduction of payment gateway fees).

Refund Mechanism and Timeline:

In the event of an approved refund, we will transfer the amount within a period of 14 to 30 business days (depending on bank and payment gateway policies). Actual bank transfer fees may be deducted from the refunded amount, and we will notify you of their value before completing the process.

Platform's Right to Terminate Service (Full Refund Without Deduction):

We reserve the right to cancel any project and refuse to continue providing the service, with a full refund to you (without any deduction), in the following cases:

• If it is proven that you impersonated another person or provided false information.
• If you explicitly violate public laws or public decency during communication.
• If you request the execution of an illegal project that infringes on the rights of others or conflicts with Islamic and societal values.

6. Mutual Obligations and Governing Laws :

Delay Caused by the Client:

If we stop receiving your responses or required materials to complete the project for a period exceeding 30 days, we have the right to temporarily suspend work until you resume communication. This clause aims to protect our schedule, not to seize your funds; if you return, we will resume work according to the remaining agreed schedule.

Disclaimer for Third-Party Failures:

We are not responsible for service interruptions or data loss resulting from hosting company failures, internet outages, or any force majeure events beyond our control. We commit to providing reasonable support to restore service within our capabilities.

Professional Confidentiality:

We maintain the confidentiality of all your project information and communications. We do not use them as case studies or samples in our portfolio without obtaining your explicit permission.

Applicable Law:

This agreement is governed by and interpreted in accordance with the laws of the Arab Republic of Egypt, which is the competent judicial authority. In matters relating to data protection and consumer rights, we also comply with the applicable provisions of the General Data Protection Regulation (GDPR).

Dispute Resolution (Amicable Settlement):

We always seek to resolve any disputes arising from this agreement through amicable means and direct communication first, before resorting to any legal proceedings.

Policy Amendments and Client Consent:

We reserve the right to periodically amend these terms to keep pace with legal or operational changes, provided that we commit to notifying you in writing (via email or a notice on the website) at least 30 days prior to the effective date of the amendment, allowing you the opportunity to review the changes.

Your continued use of the platform after this notification constitutes your acceptance of the new amendments. If you do not agree to any amendment, you have the right to terminate the contract immediately, subject to the cancellation and refund terms mentioned in Article Five of this policy.

Summary and Balance of Rights:

This policy has been carefully drafted to ensure the protection of Query Code Platform from operational and legal risks (such as wasted effort, content violations, and transfer fees). At the same time, the refund and privacy provisions have been drafted fairly and transparently, not imposing arbitrary burdens on the client, but rather granting them rights to review, ownership, and recovery of the value of what has not been executed. We believe that the platform's success is built on client trust, and this policy is an expression of our respect for that trust.

7. Acceptance of Current Policies and Future Amendments :

• By using our services, submitting a request, or completing any payment process, the client explicitly acknowledges that they have reviewed all current provisions of this policy, understood them, and agreed to them without any reservation.
• The client also acknowledges and agrees in advance that the platform reserves the full right to amend or update this policy at any time, in line with local and international legislative developments, payment gateway and financial institution requirements, improving user experience and ensuring service sustainability, and adherence to religious and societal values.
• Amendments become effective immediately upon publication on the platform's website or upon sending them to clients via their registered email.
• The client bears the responsibility of periodically reviewing the updated policies. Continued use of the services after any amendment constitutes implicit and direct acceptance of such amendments.
• If the client rejects any future amendment, they have the right to terminate the contract immediately, provided that this is done in accordance with the provisions of Article Five of this policy, without being entitled to a refund of any amounts for the current work period.

8. Adherence to Religious and Societal Values :

• The platform commits to providing its services in accordance with Islamic and societal values, adhering to transparency, honesty in dealings, and avoiding any usurious, fraudulent, or misleading practices.
• Any dispute or disagreement shall be resolved amicably and wisely, with a commitment to justice and fairness, and prioritizing conciliatory solutions before resorting to any legal proceedings.
• In the event of any suspicion of non-compliance with Sharia law in any service, the client has the right to notify the platform, and the matter shall be reviewed immediately.