Welcome to Query Code Platform. This document represents the legally binding agreement between the platform and each client or user who visits our website or requests our services. These terms have been carefully designed to achieve a balance between protecting the platform's rights on one hand, and ensuring transparency and fairness for clients on the other, within a framework of commitment to Islamic and societal values, and compliance with local and international laws.
At Query Code, we believe that the success of any contractual relationship is built on foundations of honesty, clarity, and mutual commitment. From this standpoint, we present these terms to you as your primary reference for understanding the nature of the contractual relationship between us, your rights and obligations, as well as our rights and obligations towards you.
Please read these terms very carefully before using any of our services or completing any payment process, as your use of the platform or completion of any payment constitutes explicit and binding acceptance by you of all provisions contained in these terms.
By merely accessing this website or requesting development services from Query Code, you explicitly agree to comply with and be bound by all provisions of these Terms of Service. If you do not agree to any of these terms, you must immediately stop using our website and services.
These terms constitute a legally binding agreement between you and the platform, and supersede any prior or contemporaneous oral or written agreements regarding its subject matter.
Unless otherwise agreed in writing, the following financial terms apply to all projects:
A. Quotations:
All quotations issued by the platform are valid for 30 calendar days from their date of issue. If this period expires without the client accepting the offer or paying the advance payment, the platform reserves the right to re-evaluate the quotation and adjust it according to current circumstances.
B. Payment Structure:
C. Currency:
Invoices are issued in the currencies agreed upon in the Scope Document, typically in GBP or USD, subject to mutual agreement between the parties.
D. Payment Gateway Fees:
For all payments, the client bears the transaction fees imposed by electronic payment gateways (which typically range from 2.5% to 4% of the amount). These fees are non-refundable under all circumstances, including in cases of refunds.
A. Termination by the Client:
The client may terminate the project by sending a written notice to the platform's official email address. In this case, all amounts paid (including the advance payment) remain non-refundable, to cover the working hours and resources that have already been allocated to the project.
B. Termination by the Platform:
The platform reserves the right to suspend or terminate services in any of the following cases:
In the event of termination by the platform for the reasons mentioned in clauses (3) and (4), the client is entitled to a full refund of the amount paid without any deduction, except for payment gateway fees which are non-refundable.
To the fullest extent permitted by law, Query Code is not liable under any circumstances for any indirect, incidental, or consequential damages, including but not limited to:
We also affirm the following points:
A. Applicable Law:
These Terms of Service are governed by and interpreted in accordance with the laws of the Arab Republic of Egypt, being the headquarters of the platform's operations. However, we also commit to complying with the provisions of European Union laws (especially the General Data Protection Regulation - GDPR) in all matters relating to data privacy and consumer rights, in our pursuit of the highest standards of quality and transparency.
B. Dispute Resolution (Amicable Settlement):
We always seek to resolve any disputes arising from this agreement through amicable means and direct communication first. If amicable resolution is not possible, the dispute shall be referred to arbitration in accordance with Egyptian laws, with the arbitration seat in Cairo, Egypt.
C. Jurisdiction:
If the dispute cannot be resolved through amicable means or arbitration, the dispute shall be subject to the exclusive jurisdiction of the Egyptian courts in Cairo.
The platform reserves the right to amend or update these Terms of Service at any time, in line with:
Amendments become effective immediately upon publication on the platform's website. The platform undertakes to notify registered clients of any material amendments via email at least 15 days prior to the effective date, whenever practically possible.
The client bears the responsibility of periodically reviewing the updated Terms of Service. Continued use of the services after any amendment constitutes implicit and direct acceptance of such amendments.
The platform commits to providing its services in accordance with Islamic and societal values, which include but are not limited to:
In the event of any suspicion of non-compliance with Islamic Sharia law in any service or project, the client has the right to notify the platform, and the matter shall be reviewed immediately and seriously, with priority given to conciliatory solutions that satisfy both parties.
A. Ownership of Code During Development:
Intellectual property rights to the code, designs, and all project outputs remain fully owned by the platform until the full project amount is paid.
B. Transfer of Ownership After Full Payment:
Upon receipt by the platform of the full agreed amount, ownership of the source code and all project outputs transfers completely to the client, and the platform is not entitled to use, resell, or share these outputs with any third party after delivery.
C. Content Provided by the Client:
All content (texts, images, data) provided by the client to the platform remains owned by them, and they bear full legal responsibility for it. The platform affirms that it is not responsible for any legal violations arising from this content.
The platform provides the client with a free technical support period (the duration is specified according to the nature of the project in the contract) to fix any software bugs resulting from the platform's implementation, subject to the following conditions:
The platform undertakes to maintain the confidentiality of all project information and communications between it and the client. The platform does not use any of this information as case studies or samples in its marketing portfolio without obtaining explicit written permission from the client.
"I, the undersigned, acknowledge that I have reviewed the Terms of Service of Query Code Platform in their entirety, fully understood them, and agree to all their current provisions. I also agree in advance to any future amendments published on the website, and I bear the responsibility of following up on their updates, knowing that my continued use of the services after any amendment constitutes my final acceptance."